Our Returns Policy
RETURNS AND EXCHANGES
You are entitled to an exchange or refund within 14 days of your purchase, if the product was not as specified. However, as our products are handmade, we are unable to accept returns for change of mind or change of size.
Orders of personalised items or orders made through our 'Custom Orders' section will not be eligible for return.
However, if you still feel you are eligible to return or exchange your order please contact us immediately via email: firstname.lastname@example.org to confirm whether your claim can be accommodated. We love happy customers!
If your claim is approved, please return your item/s via post within 7 days of this date.
Items must be returned in their ORIGINAL condition or they will not be eligible for return or exchange.
All packaging must be also be returned.
PLEASE NOTE: Shipping and handling charges are non-refundable.